Trust & Safety
Meeting new people should feel calm. We use a mix of technology and real people to look after the community. No system is perfect, so we also give you tools to stay in control.
Identity and verification
Ways to show who is real, without exposing personal documents.
ID Verification (Blue Tick)
Optional government ID verification with a visible badge. It helps confirm members are genuine and reduces the risk of catfishing.
Video Verification
A live video check with a moderator to confirm identity without documents. You show you are real without sharing sensitive ID.
Age Assurance
Age is estimated by AI, with further checks where required. This helps keep underage people out and protects vulnerable users.
Privacy and control
You decide what is shared, with whom and when.
Safe Usernames
Your real name and email are never shown publicly. That helps prevent unwanted contact and being traced on social media.
Location Privacy
Other members see your nearest town or city, never your exact address or live location.
Instant Blocking
Block any member straight away so they can no longer contact or see you.
Easy Reporting Tools
Report members or content quickly from within the site, so action can be taken against abuse or inappropriate behaviour.
Community trust
How the community helps keep itself accountable.
User Rating System
Every member has a reputation score based on behaviour and feedback, to help you judge who is trustworthy before you engage.
One-Click Feedback
Upvote or downvote an interaction with a single click. It encourages respectful behaviour and flags bad experiences early.
Off-Platform Contact Alerts
We look out for attempts to move a conversation to outside apps such as WhatsApp, and warn you about this common scam tactic.
Active protection
Technology and people working to reduce harm.
Behaviour Monitoring (AI)
Automatically looks for unusual or suspicious activity patterns, to spot scammers, bots or harmful users early.
Proactive Content Moderation
Images, videos and text are screened on upload using AI and human review, aiming to keep harmful or inappropriate content from reaching members.
Swift Takedown Policy
A rapid response to requests to remove unauthorised or harmful content, to limit exposure and protect your privacy and rights.
Explicit Image Protection
Potentially sensitive images are blurred with a warning before you view them.
Support and standards
Help when you need it, and accountability to good practice.
24/7 Human Support
Our support team is available 24/7, so you can get help when it matters.
Safe Dating Guidance
Tips and reminders built into the site, to support safer decisions online and when meeting in person.
Secure Infrastructure
Hosted on PCI-compliant cloud infrastructure with full SSL encryption, to keep your data, messages and payments safe.
Industry Safety Standards
We follow best practice through our involvement with the Online Dating and Discovery Association.
Staying safe when meeting
Take your time. A good person will not mind waiting. When you do decide to meet.
- Choose a public place. A cafe or a busy park in daylight is a good start.
- Tell a friend. Share who you are meeting, where, and when you expect to be home.
- Never send money. Whatever the reason or the story, do not send money or share bank details.
- Keep chat on the platform. Be wary of anyone who quickly asks to move to another app.
- Arrange your own travel. That way you can leave when you wish.
- Trust your instincts. If something feels wrong, stop, block and report.
Meeting someone for the first time? Read our gentle advice on the blog, including our simple rules for meeting someone new, or see the FAQ for quick answers. ID verification is free on every membership, so see what's included. Our support team is available 24/7, and you can read about the community guidelines.